Wingbuddy is a leading tour operator and online travel company specializing in providing hassle-free travel experiences. We are passionate about inspiring North Americans to maximize their travel experiences with our turnkey packages to worldwide destinations. Whether it is one of our Freedom Packages, Organized Tour Packages, or all-inclusive Cruise Packages, our goal is to inspire North Americans to travel better, and more often, through an easy "one-booking process". We aim to offer impeccable customer service to our direct clients and our partners’ customers while maintaining loyalty from travelers along the way.
What’s the Job About?
We’re looking for an organized, detail-oriented, and customer-focused Bilingual Payments Specialist to join our team.
In this role, you’ll be responsible for processing and following up on customer payments while providing professional and friendly support in both English and French. You’ll work closely with different teams to make sure transactions, refunds, and payment records are handled accurately and efficiently.
This is a great fit for someone who enjoys working with both people and numbers, takes pride in getting the details right, and is comfortable working in a fast-paced environment.
What You’ll Be Doing:
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Process payments, refunds, and other financial transactions accurately.
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Respond to payment-related customer inquiries by phone and email in both English and French.
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Reconcile payments, follow up on outstanding balances, and resolve discrepancies.
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Maintain accurate and organized customer and financial records.
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Collaborate with internal teams and provide payment-related administrative support when needed.
What You Bring to the Table:
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Fully bilingual in English and French, both written and spoken.
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At least 2 years of customer service experience and 1 year of experience in payment processing, account reconciliation, bookkeeping, or a related field.
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Comfortable with numbers, highly organized, detail-oriented, and accurate.
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Proficient with Google Workspace/Microsoft Suit, especially Google Sheets or Excel.
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Able to manage multiple priorities, learn quickly, and work effectively in a fast-paced environment.
Why Wingbuddy?
Wingbuddy is growing quickly, and with that growth comes plenty of opportunity to learn, develop new skills, and take on more responsibility over time.
You’ll join a collaborative environment where initiative is encouraged and where your work directly contributes to creating a smooth experience for our travelers.
Here’s what you’ll enjoy as part of our team:
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Vacation Time: 3 weeks to recharge and explore.
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Health Benefits: Comprehensive insurance for peace of mind.
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Travel Discounts: Because you deserve to see the world too.
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Flexible Work: After your training period, enjoy a hybrid schedule with 2 days of remote work each week.
At Wingbuddy, you’re not just joining a company, you’re joining a team that’s redefining travel.
Equal Opportunity and DE&I Commitment:
Wingbuddy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our diverse backgrounds, perspectives, and experiences make us stronger, and we strive to ensure that every team member feels respected, valued, and empowered to bring their authentic selves to work.
Ready to Join Us?
If you enjoy working with people, are comfortable with numbers, and have a strong eye for detail, we’d love to meet you. Apply today and grow with us!